Information for parents

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Complaints

If the parent, parents or legal guardian of a child or children registered at the Nursery wishes to make a complaint this shall be addressed to the Nursery Manager. A grievance may also be brought to the attention of a parent representative.

If parents or legal guardians feel that it would not be appropriate to contact the Nursery Manager or the nursery’s parents representatives, they may escalate their complaint to the Head of the Department Alastair Reekie (alastair.reekie@york.ac.uk / 07384239032) or to the University of York Vice Chancellor by letter directed to the Head of Department (Providence House, 1 Innovation Close, Heslington, York YO10 5ZF).

To access our Complaints and Parental Grievances Policy, please contact nursery@york.ac.uk

Ofsted can also be contacted in the case of a grievance as below:

Early Years Ofsted
Ofsted
Piccadilly Gate
Store Street
Manchester
M1 2WD

Telephone 0300 1231231

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Policies and procedures

All of our policies and procedures are available upon request. For a full list of our policies and to receive copies, please email nursery@york.ac.uk.
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Staff and contacts

Once your child has a place at York Campus Nursery, your child will be allocated a key person and we will identify their role. You will also be given contact details in case of an emergency.
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Supporting children with special educational needs and disabilities

The nursery has regard to the statutory guidance set out in the Special Educational Needs and Disability code of practice (DfE 2015) to identify, assess and make provision for children’s special educational needs.

We will:

  • Recognise each child’s individual needs and ensure all staff are aware of, and have regard for, the Special Educational Needs Code of Practice
  • Ensure that all children are treated as individuals/equals and are supported to take part in every aspect of the nursery day according to their individual needs and abilities
  • Include all children and their families in our provision
  • Identify the specific needs of children with special educational needs and/or disabilities and meet those needs through a range of strategies
  • Ensure that children who learn at an accelerated pace e.g. gifted and talented children are also supported
  • Encourage children to value and respect others
  • Provide well informed and suitably trained practitioners to help support parents and children with special educational difficulties and/or disabilities
    Develop and maintain a core team of staff who are experienced in the care of children with additional needs and identify a Special Educational Needs and Disabilities Co-ordinator (SENCO) who is experienced in the care and assessment of children with additional needs. Staff will be provided with specific training relating to SEND and the SEND Code of Practice
  • Monitor and review our practice and provision and, if necessary, make adjustments, and seek specialist equipment and services if needed
  • Challenge inappropriate attitudes and practices
  • Promote positive images and role models during play experiences of those with additional needs wherever possible
  • Celebrate diversity in all aspects of play and learning
  • Work in partnership with parents and other agencies in order to meet individual children's needs, including the education, health and care authorities, and seek advice, support and training where required
  • Share any statutory and other assessments made by the nursery with parents and support parents in seeking any help they or the child may need

Our nursery Special Education Needs and Disabilities Coordinators (SENCO) are Andrea Moore, Ruth Mellard and Nicola Zendle.

If your child has physical, medical or complex needs, please speak to a member of our team and complete the Health Care Plan for A Child with Physical / Medical / Complex needs form.

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